Chrome Extension Issues
In some cases, other Chrome extensions can interfere with how Weflow works — especially those that also interact with email sending, syncing, or your calendar.
Common symptoms:
The “Do not log to Salesforce” button doesn’t appear or doesn’t respond.
The Weflow Notes panel in your calendar event doesn’t load or can’t be opened.
How to fix:
Disable other Chrome extensions temporarily — particularly those related to email, CRM, or productivity (like Grammarly, HubSpot, or Boomerang).
Refresh your browser and try again.
Re-enable extensions one by one to see which one might be causing the conflict.
Ensure you’re using the latest Weflow Chrome extension version (you can check in
chrome://extensions/).
💡 Tip: Running Weflow in a clean Chrome profile (with no other extensions) can help confirm if another tool is interfering.
Outlook Add-in Behavior
If you’re using the Weflow Outlook add-in and notice similar issues — such as the note-taking feature not loading or buttons not responding — the cause is often similar.
Try these steps:
Restart Outlook and ensure the add-in is enabled under File → Manage Add-ins.
Check for other active add-ins that interact with your calendar or Salesforce — these may occasionally block Weflow actions.
Update Outlook to the latest version.
If the issue persists, sign out and back into Weflow from the add-in.
Still not working?
If you’ve tried the steps above and things still aren’t running smoothly, our support team is here to help.
Contact us via support@getweflow.com or the in-app chat — and include a quick description of what’s happening (plus a screenshot if possible).