Important information if you are using Einstein Activity Capture

Important: If you are using Einstein Activity Capture (EAC) in parallel with Weflow, then you must adjust your EAC settings in order to avoid duplicate meetings in your Google / Outlook calendar.

Step 1: Go to settings in Salesforce

  1. Go to the 'Setup' of your Salesforce account (you need admin access to do so)
  2. Search for Einstein Activity Capture
  3. Go to 'Settings'


Step 2: Find your EAC configuration

  1. Go to 'Configuration'
  2. Click 'Edit' on your configuration


Step 3: Adjust your EAC configuration

  1. Scroll down to the first page of the configuration
  2. Under 'Events, either deactivate the sync entirely or make sure that the only direction that is allowed is 'Google Suite to Salesforce'
  3. All other settings will lead to duplicates in your calendar